Saturday, June 27, 2015

Why Selfie Sticks Were Banned from Disney Parks

Happy Saturday, readers.

Yesterday morning I awoke to people both celebrating and lamenting Disney's recent decision to ban selfie sticks. While I personally don't use a selfie stick and while I am pretty happy with Disney's decision, I thought I'd share why Disney likely is enforcing this rule.

When you're hired to work at Disney, on day one, it is ingrained in each Cast Member's brain that ensuring guest safety is our most important task. In fact, we are taught the four keys of guest service:
1) Safety
2) Courtesy
3) Show
4) Efficiency

While each key is important, safety is paramount. The other keys can be compromised in the name of safety. For example, it may not be efficient to stop an attraction for a few minutes because of a warning signal, safety always comes first so you must act on the warning. While it may not be courteous to yell at a guest to stand back behind the yellow line, if their location is impacting their safety, you may do what you have to do to get their attention.

Why Did Disney Come to This Decision

Unfortunately, Disney Parks had to make this decision because guests were behaving badly. If the selfie sticks were used to capture the perfect Cinderella or Sleeping Beauty Castle photo, then I think it wouldn't have come to this. But when guests started to pull them out on attractions it turned from a harmless act to a dangerous one.

At first, they simply started posting signs outside attractions. Cast Members were instructed to tell anyone with a selfie stick to store them until they exit the attraction. Needless to say, it didn't work. 

Then it all came to a head Wednesday when a rider, at the top of California Screamin' at Disney California Adventure Park pulled out a selfie stick before the big drop. Disney immediately shut down the attraction and fellow guests lamented the wait before the ride was able to resume again. Local news stations reported on the news and by Friday, selfie sticks were officially banned.

What's the Point?

  • Starting Tuesday, June 30, you will no longer be able to bring your selfie sticks through the gates of any Disney theme park.
  • Signs will be posted in Disney parking lots
  • Signs will be posted at all Disney resort hotels
  • If you bring your selfie stick to a theme park, the security guards will discover them at the security check. From here you will have the option of:
    • "Checking" your selfie stick
    • Bring it back to your hotel or car
  • You will no longer be permitted into the park with a selfie stick
What do you think about the ban? Tell us in the comments section below.



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