The photo showed a Disney's Hollywood Studios Cast Member who wasn't smiling. It would be a stretch to say that she was frowning, in fact. She just wasn't smiling. He also said that she wasn't friendly when she was asked questions.
Was this good show? No, it wasn't. If she was in fact, not friendly, was she doing her job correctly? No, she wasn't.
Was it right for her photo to be plastered on Facebook? HELL NO.
Here are some things people tend to forget:
- Cast Members are human. Yes, we are trained to leave our problems at home and to always have a smile on our faces. It truly is not always possible. Perhaps this girl just received terrible news about her health. Maybe she is going through a bad breakup. Maybe, just maybe, she just got screamed at by a guest. (It happens more often than you think) We can be trained all we want. We can truly buy in to the Disney culture. It is impossible to be on your game all the time. Humans are not robots. The man who posted the photo said she she should have called out of work if she was having an issue, which brings me to point number two...
- Being a Cast Member isn't all fun and games. In fact, it's hard work. You work long shifts. Nine months out of the year you're in oppressive heat. Guests can be incredibly rude sometimes. You're making a small living wage and you don't get a lot of vacation or personal time. It isn't feasible to say whenever you aren't feeling it, you should call out of work. Does this mean that Cast Members can be rude to guests on the regular? Nope. But guests should try to be understanding.
- Guest Relations can be your advocate. Maybe this man was right. Guest service is lacking lately. (I highly doubt this, but I'll play along) This Cast Member wasn't providing superior guest service. He was offended by her actions. The next step is simple. Go to Guest Relations and file a complaint. Maybe it was after he left the park and was still bothered by her behavior. Then email Walt Disney World and tell them how disappointed you are at email@example.com. Be an adult and go through the proper channels. Don't act like a 13-year-old and shame someone on social media. Which brings me to my last point.
- Online bullying is never OK. This man argued that she was "on stage" and therefore, she is allowed to be photographed. Yes, that is correct. However, she did not deserve to be bullied. I am a part of the camera phone generation. This event was not worthy of a photo. Maybe if we just put down our phones for two minutes and stop looking through the lens of technology we would see things a little clearer and put things into perspective.
There are over 65,000 Cast Members in Walt Disney World. Are there good Cast Members and bad Cast Members? Sure. I'm not naive in thinking that all Cast Members preserve the magic every shift. All I'm saying is that we should think before we post. If this Cast Member compromised the safety of guests or something more serious, I could almost understand the outrage. However, if she "ruined" your vacation by frowning, then maybe you're the problem.
What's the point? Take a chill pill, don't bully people online, and if you've been offended at Disney, go to Guest Relations.