Monday, September 23, 2013

Guest Assistance Card News Directly from the Mouse

Changes are coming. 

It has been highly speculated that the Guest Assistance Card would be going away since it was reported that certain guests were paying those with disabilities to help their kids cut lines. So incredibly sad but unfortunately very true. 

I have been very upset that this would hurt those who actually need the card and that a few bad apples would spoil the bunch. There has been a lot of misinformation and rumors. I received a response directly from Disney because of my participation in the Disney Social Media Mom's on the Road Celebration in June.

Instead of confusing you further, I am posting the entire email I received from Disney. My gut reaction is to see it play out and give them a chance to do a test run. Be candid and honest with guest relations during your trip. Helpful feedback is the only way Disney can make this work. 

Feel free to sound off in the comments below, but please be respectful of others.

Dear Disney Social Media Mom,
In our continued efforts to keep you in the loop of Disney experiences that touch families, we would like to share an upcoming change in the Guest Assistance Card.  Disney has an unwavering commitment to making our experiences accessible to all Guests.  After careful consideration, we will be replacing the Guest Assistance Card with the new Disability Access Service Card on Oct. 9 to create a more consistent experience for all our Guests while providing accommodations for Guests with disabilities. Until Oct. 9, we will continue to use Guest Assistance Cards. We look forward to sharing more information about the Disability Access Service Card as we get closer to implementation.
We know that you often share news from Disney with other moms so we have prepared the following questions and answers.

We appreciate your support and look forward to sending you more details as we get closer
to October 9th.

Leanne Jakubowski

Frequently Asked Questions:
How will the new Disney program work?
The Disability Access Service Card will offer Guests a return time for an attraction based on the current wait time. Guest Assistance Cards will continue to be in effect until Oct. 9. We look forward to sharing more information as we get closer to implementation. 

Did Disney receive assistance in developing the Disability Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks was instrumental in providing feedback as we developed this new process.

Why is Disney making these changes?
Given the increasing volume of requests Disney receives for special access to our attractions, we are changing our process beginning Oct. 9 so that it creates a more consistent experience for all our Guests while providing accommodations for Guests with disabilities.

Who will be eligible for a Disability Access Service Card?
Our goal is to accommodate Guests who aren't able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).

Will Guests on wish trips also use Disability Access Service Cards?
No. Guests who are visiting through wish-granting organizations will have access through a separate program. 

What should Guests do if they have concerns? 
Guests should contact Guest Relations to discuss their assistance needs.

Monday, September 16, 2013

Magical Blogorail Coast to Coast Giveaway

For the last few months, your favorite Magical Blogorailers have been keeping busy by visiting Disney theme parks with their family and friends. Heck, I am writing this right now from the Boardwalk Villas, getting ready for another magical day at the Magic Kingdom! Some Magical Blogorail writers were lucky enough to travel to Disneyland Resort in California as well. So we decided to give our loyal Magical Blogorail readers a chance to win GREAT prizes from BOTH coasts!

(Click "Read More" to enter the contest and for a chance to win!)

Wednesday, September 11, 2013

We're Going to Disney World...Tomorrow!

It's been very hard not to tell you all about this, but we're going to Disney World tomorrow! I surprised my husband for his 30th birthday. I will fill you in later, but here is a sneak peak:

- Resort: Boardwalk Villas
- Days: Tomorrow until 9/17

I gave him a "Countdown to Walt Disney World" digital clock that read just about 16 hours. He was SHOCKED!

Tuesday, September 10, 2013

Dream Disney Resort

Welcome to the first stop aboard Magical Blogorail Black. Enjoy the ride as we share our Dream Disney Resort.

My name is Rosanne and I am a Walt Disney World addict.

I have spent a LOT of time in Florida at the Place Where Magic Lives. We vacationed there every year since I can remember and (between my two internships) I lived minutes from the Walt Disney World Resort for over a year. I am lucky to say that I've experienced most Walt Disney World Resort hotels, whether I've stayed there, dined there or visited.

Because I've spent so much time at the Walt Disney World Resort, my dream is to visit and stay at the Disneyland Resort. My dream resort at Disneyland is Disney's Grand Californian Hotel & Spa.

Photo Credit: ZakVTA via Compfight cc

The Grand Californian is a gorgeous hotel, with a dramatic lobby and unique offerings. The hotel features amazing woodwork, American Craftsman-style architecture and décor. One very cool feature for the kids? Guest rooms may have bunk beds. My brother and I would've loved that, rather than sharing a bed as kids!

Photo Credit: DTrigger05 via Compfight cc

In terms of dining, you would be hard pressed to find a better option than Napa Rose. In terms of fun, the Grand California features three pools, hot tubs and a water slide.

Hands down the best feature of Disney's Grand Californian is the location. Adjacent to Disney's California Adventure Park, the Grand Californian has a private entrance to the park. On select mornings, guests get a one hour early entry into the park. Looking to ride Radiator Springs Racers without a two hour wait? Then the Grand Californian is the hotel for you. At night, Downtown Disney is also in walking distance of the hotel.

I was 13 the last time I visited Disneyland. I cannot wait for my next trip out west and to one day stay at my dream Disney resort, Disney's Grand Californian Hotel & Spa!

Thank you for joining me today. Your next stop on the Magical Blogorail Loop is Heidi's Head.

Here is the map of our Magical Blogorail should you happen to have to make a stop along the way and want to reboard:

1st Stop ~ The Disney Point (You are here!)
2nd Stop ~ Heidi's Head
3rd Stop ~ Manda’s Disney Blog
4th Stop ~ The Magical Mouse Pad